Pack Rush — Refund & Purchase Policy

Last updated: October 22, 2026

This policy covers purchases of virtual coins in Pack Rush, a free Android card game by Steven Lavoie, a sole proprietor in New Hampshire, USA. Coins are sold in bundles from $0.99 to $99.99 USD through Stripe checkout. Coins are virtual items with no cash value: they can only be spent inside the game and can never be cashed out.

1. General rule: sales are final once coins are delivered

Because coins are digital goods that are credited to your player ID as soon as your payment is confirmed, all coin sales are final once the coins have been delivered to your account in the game. We do not offer refunds for coins that have been delivered, including coins you have already spent on packs or sleeves, and we do not offer refunds because a randomized pack did not contain a card you wanted. Pack odds are shown in the game before you buy packs.

2. Exceptions — we will make it right

We will deliver your coins or refund your purchase, your choice where both are possible, in these cases:

• Coins never delivered. You paid, Stripe confirmed the payment, but the coins never appeared in the game. We will credit the coins to your player ID or, if we cannot, refund the purchase in full.
• Duplicate charges. You were charged more than once for the same purchase (for example, a double tap or a checkout retry that went through twice). The duplicate charge will be refunded.
• Accidental purchases. You bought the wrong bundle or bought by mistake and contact us promptly, and the coins have not been spent.
• Unauthorized purchases. Someone used your payment method without your permission (for example, a child using a parent's card without permission). Contact us as soon as you notice and we will review for a refund; the coins from that purchase will be removed from the player ID.

3. Time window

Please contact us within 30 days of the purchase date for any refund request. Requests after 30 days are reviewed case by case and may not be eligible.

4. How to request a refund or report a missing purchase

Email stevetiger1234@gmail.com and include:

• Your player ID (shown in the game).
• The date and amount of the purchase and which coin bundle you bought.
• The email address used at Stripe checkout, or the last 4 digits of the card charged, so we can find the transaction.
• A short description of the problem (missing coins, duplicate charge, unauthorized purchase).

Do NOT send your full card number by email.

We review requests and reply within 5 business days. Approved refunds are issued through Stripe to the original payment method; Stripe typically takes 5–10 business days to return funds to your bank or card after we issue the refund.

5. Chargebacks

If you have a billing problem, please contact us first — most issues, including every exception in Section 2, can be resolved faster by email than by a bank dispute. If a payment is charged back through your bank, the coins from that purchase (and anything bought with them) may be removed and the player ID may be restricted from further purchases or online play while the dispute is resolved, as described in our Terms of Service.

6. Contact

Steven Lavoie (Pack Rush)

Email: stevetiger1234@gmail.com

New Hampshire, USA